Choice Home Care

- 14101 Valleyheart Dr, Sherman Oaks, CA 91423

For California families seeking reliable, compassionate in-home support for seniors, children, and adults with developmental disabilities, Choice Home Care, located in the Sherman Oaks area of Los Angeles, offers specialized services designed to promote independence and well-being within the comfort of home. Since 2004, the agency has been dedicated to serving consumers referred by the Regional Centers of California, establishing itself as a partner in care for those with conditions such as Autism, Down Syndrome, Cerebral Palsy, and Intellectual disabilities. The core mission is to assist individuals of all ages in living fulfilling, fruitful lives within their own communities.

Choice Home Care's expertise spans both medical and non-medical support, enabling them to create a customized continuum of care. From providing essential skilled nursing care—such as wound care and medication management—to offering vital respite and personal assistance services, the agency aims to alleviate the burden on family caregivers. Furthermore, the agency has a program that allows families to refer their own trusted caregivers to be hired, screened, and managed by Choice Home Care, which simplifies the administrative burden of payroll and taxes. This unique offering ensures continuity of care from familiar faces while providing caregivers with benefits like competitive pay and paid time off.

However, potential clients should be aware of recent feedback regarding service issues. While the company has a long-standing history and has been recognized for professional and kind service in the past, some current customer reviews indicate a noticeable decline in client experience. Recent complaints have pointed to difficulty reaching the administrative team, with reports of phone calls going unreturned for extended periods, and dissatisfaction with certain call center experiences. One user noted being in contact with the "call center" for "over 2 weeks to no avail and no return calls back," expressing an intention to switch to another agency immediately. Another review described the staff as "cold," "clumsy," and prone to forgetting requests, specifically mentioning a lack of Spanish-speaking or multilingual agents, despite operating in a diverse metropolitan area like Los Angeles.

These current service concerns, particularly the issues with communication and follow-up, are critical factors for families relying on timely and compassionate care coordination, especially those managing complex regional center payment needs. Individuals considering Choice Home Care should weigh the agency's established history and specialized services against these recent, significant administrative and client-facing service shortcomings.

The administrative and coordination office is located at: 14101 Valleyheart Dr, Sherman Oaks, CA 91423, USA.

In terms of physical access to the administrative office, the location offers a key accessibility feature for the convenience of clients and visitors:

• Wheelchair accessible parking lot

The agency accepts modern payment methods, which can simplify the process for settling any out-of-pocket costs for services:

• Debit cards are accepted for payments.

• Skilled Nursing Care: Provided by Registered Nurses (RNs) and Licensed Vocational Nurses (LVNs) for medically necessary in-home tasks.
  • Skilled care on an hourly basis, as ordered by a physician.
  • Wound care, injections, catheter, and ostomy care.
  • Patient and caregiver self-care education.
  • Transition of care from acute settings (hospital) to the home.
• California Regional Center Services: Comprehensive support specifically tailored for consumers of the Regional Centers across California.
  • Respite Care: Offering temporary relief for primary family caregivers.
  • Employer of Record Services: Handling all payroll, taxes, and administrative responsibilities for family-chosen caregivers.
  • Personal Assistance and Independent Living Skills (ILS) support.
  • Participant-Directed Services.
• Certified Home Health Aide (CHHA) and Personal Care Services: Non-medical assistance for daily living activities.
  • Personal hygiene, including bathing, grooming, and toileting assistance.
  • Transfers and mobility assistance.
  • Medication reminders and supervision.
  • Companionship, light housekeeping, meal preparation, and running errands.

• Specialization in Regional Center Support: A key highlight is their dedicated expertise in serving consumers referred by California Regional Centers, including managing their unique funding and payment needs.
• Employer of Record Service: The agency manages all administrative, payroll, and tax burdens for family-referred caregivers, which is a significant relief for families wishing to retain familiar care providers.
• Comprehensive In-Home Support: They offer a dual approach of medical (Skilled Nursing) and non-medical (Personal Care, Respite) services, providing a broad range of care under one agency.
• Longevity and Experience: Founded in 2004, the company has a long history in the Los Angeles in-home care market, serving seniors and individuals with developmental disabilities.
• Geographic Reach: From its Sherman Oaks base, the agency serves a wide service area, including Los Angeles, Orange, and Ventura Counties.
• Office Accessibility: The administrative office is equipped with a wheelchair accessible parking lot.

• Address: 14101 Valleyheart Dr, Sherman Oaks, CA 91423, USA
• Phone: (818) 894-4151
• Mobile Phone: +1 818-894-4151

The agency’s services are often initiated through a phone consultation to discuss specific care needs, particularly for those accessing Regional Center benefits.

However, recent and concerning client feedback—specifically detailing issues with poor communication, lack of return calls, a perceived "cold" staff demeanor, and minimal non-English language support—should be a significant consideration before choosing this provider. Reliable and responsive customer service is non-negotiable in critical healthcare coordination. Therefore, while the scope of their specialized services remains a strong draw, particularly for Regional Center consumers, prospective clients in the Sherman Oaks and greater Los Angeles area must thoroughly evaluate their administrative responsiveness and current client communication practices by potentially visiting the office or asking for a direct, prompt follow-up before committing to services. The choice depends on prioritizing the agency's unique specialization against the necessity of responsive, compassionate day-to-day administrative support.

Choice Home Care

14101 Valleyheart Dr, Sherman Oaks, CA 91423, USA