Caring Like Family

- 4223 Glencoe Ave suite b-107, Marina Del Rey, CA 90292

Caring Like Family, Inc., located in the beautiful seaside community of Marina Del Rey, is a Medicare-certified agency that provides essential health and comfort services to individuals in the West Los Angeles area of California. The agency is structured to address two critical areas of care: Home Health Care Services and Hospice Care. This dual focus allows the organization to serve clients who are seeking recovery and health maintenance at home, as well as those who require compassionate, specialized support during the end stages of life.

The core philosophy of their hospice division centers on comfort and quality of life, often summarized by the foundational principle: 'You matter because you are you, and you matter to the end of your life.' Their goal is to ensure patients remain as comfortable and pain-free as possible, allowing them to live fully until the end. This care is provided wherever the patient calls home—be it a private residence, an assisted living facility, or a long-term care facility. As a provider focused on non-curative care in the final stage of life, Caring Like Family Hospice is a resource for patients whose medical conditions are no longer responding to aggressive treatment or who choose to focus on palliative support.

However, potential users seeking their services should exercise caution and conduct thorough independent research. While the organization is officially licensed and offers vital services, severe and public complaints regarding business practices have been raised by former contractors and clients. These issues, including allegations of non-payment to personnel and a lack of compassionate follow-up after a client's death, suggest a significant disconnect between the advertised philosophy of 'Caring Like Family' and the actual operational execution and professional conduct reported by some parties. Prospective clients in California are strongly advised to verify all operational details, including staffing and contractual agreements, before engaging their services.

Location and Accessibility

Caring Like Family is based in Marina Del Rey, positioning it conveniently to serve the West Los Angeles region, including Santa Monica, Venice, and surrounding communities.

• Address: 4223 Glencoe Ave suite b-107, Marina Del Rey, CA 90292, USA
• Phone: (310) 395-4788
• Mobile Phone: +1 310-395-4788

The physical office space is designed to ensure ease of access for all visitors, reflecting a commitment to serving adults with mobility needs.

• The facility features a Wheelchair accessible entrance.
• Wheelchair accessible parking lot is available for visitor convenience.

Services Offered

As a licensed Home Health Agency and Hospice provider, Caring Like Family offers a range of services designed to provide medical, emotional, and practical support in the home environment. These services are Medicare-certified, meaning they adhere to federal quality standards for home care and hospice programs.

The services provided, particularly through the hospice program which is the primary focus of the available public data, typically include:

• Skilled Nursing Services: Provided by Registered Nurses (RNs) who manage pain, control symptoms, and provide direct patient care.
• Medical Social Services: Assistance with emotional concerns, counseling, and help in finding community resources related to the patient’s illness.
• Physician Services: Medical oversight of the patient's care plan.
• Counseling Services: Support for the patient and family, often including spiritual and bereavement counseling.
• Home Health Aides / Homemaker Services: Assistance with personal care activities such as bathing, dressing, and grooming, as well as light housekeeping and meal preparation.
• Physical and Occupational Therapy: Services to help patients maintain mobility, independence, and perform daily activities, although the provision of these specific services has been called into question by contractor complaints.
• Speech Pathology: Assistance with problems related to speech, language, and swallowing.
• Medical Supplies and Equipment: Provision of necessary medical supplies related to the patient’s terminal illness.
• Volunteer Services: In-home support, including companionship, life review, relief care for family, light household chores, and errand running.
• Short-Term Inpatient Services: The provision of inpatient care for pain and symptom management that cannot be managed at home, though the facility itself is noted as not having an inpatient facility.

Features / Highlights

Based on its official capacity and stated mission, Caring Like Family has several features intended to benefit California residents seeking end-of-life and home health support:

• Medicare Certified: As a Medicare-certified hospice, the agency meets specific federal health and safety standards, providing assurance of a defined level of quality and compliance.
• Joint Commission Accreditation: Public records indicate the hospice division is accredited by The Joint Commission, an independent non-profit organization that certifies healthcare organizations based on rigorous performance standards.
• Focus on Palliative Philosophy: The agency explicitly adopts a philosophy centered on comfort care rather than curative care, providing a clear service mandate for patients and families facing a terminal prognosis.
• Broad Service Area: The agency is based in Marina Del Rey but cares for patients throughout the Westside of Los Angeles County.
• Volunteer Integration: The hospice actively seeks and incorporates volunteers to provide companionship, relief care, and specialized support from musicians and certified pet therapy providers, enhancing the patient's quality of life.

What is Worth Choosing

When navigating the sensitive and critical decision of selecting home health or hospice care in the competitive Los Angeles market, the choice of Caring Like Family must be approached with a full understanding of the public record. On one hand, the agency offers a professional, Medicare-certified, and Joint Commission-accredited service for both Home Health and Hospice care—credentials that are vital for ensuring quality and coverage for California families. The stated focus on palliative care and comfort, supported by an interdisciplinary team, aligns with the best practices for end-of-life care.

However, the extreme negative reviews from both former contracted staff and a grieving client are a significant red flag that cannot be overlooked by prospective users. Allegations of failing to pay employees, leading to a disruption of necessary patient therapy sessions, and a profound lack of post-mortem outreach to a bereaved family suggest serious deficiencies in administrative integrity and compassionate communication. The claim that the company stopped providing necessary therapy without informing patients directly raises ethical concerns about patient welfare and continuity of care.

Therefore, while the agency is structurally equipped and certified to provide necessary services, potential users in California are strongly urged to exercise maximum due diligence. Before committing to Caring Like Family, it is essential to request and scrutinize references from other families, verify the current licensing status, and ask direct questions about staffing stability, billing practices, and the company's established protocol for post-loss support to ensure the services received truly reflect the 'Caring Like Family' name and meet the high expectations for care in the West Los Angeles community.

Caring Like Family

4223 Glencoe Ave suite b-107, Marina Del Rey, CA 90292, USA